OptimalDial Refund Policy

At OptimalDial, we want you to be satisfied with our service. This Refund Policy outlines the terms and conditions for refunds on subscription plans and credit purchases on our platform.

1. Subscription Plan Refunds

1.1. We offer a 14-day refund period from the start date of your first subscription plan.

1.2. To be eligible for a refund, you must submit your refund request within the 14-day period following the start of your first subscription.

1.3. Refunds apply to the subscription fee charged for your first billing cycle only.

1.4. Subsequent subscription renewals or plan upgrades are not eligible for refunds.

1.5. Upon processing a subscription refund, your plan will be cancelled and any associated credits or features will be removed from your account.

2. Credit Purchase Refunds

2.1. We offer a 14-day refund period for your first credit purchase on our platform.

2.2. The refund period begins on the date of your first credit purchase.

2.3. To be eligible for a refund, you must submit your refund request within the 14-day period following your first credit purchase.

2.4. Refunds are available for both used and unused credits from your first purchase.

2.5. Subsequent credit purchases after your first purchase are not eligible for refunds.

2.6. Upon processing a credit refund, all credits associated with your first purchase will be removed from your account, regardless of whether they have been used or not.

3. Refund Process

3.1. To request a refund, please contact our customer support team at [email protected] within the 14-day refund period.

3.2. In your refund request, please include:

• Your account email address
• Date of your subscription start or credit purchase
• Subscription plan name or amount of credits purchased
• Reason for the refund request

3.3. Our team will review your request and process the refund if you meet the eligibility criteria.

3.4. Approved refunds will be issued using the original method of payment.

4. Exceptions

4.1. Refunds are not available for subscription renewals, plan upgrades, or credit purchases made after your first purchase.

4.2. We reserve the right to deny refund requests if we detect any fraudulent activity or abuse of the refund policy.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

6. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: [email protected]

By using our service, you acknowledge that you have read and understood this Refund Policy and agree to its terms and conditions.